Integration

Epicor 10 and Salesforce

Epicor 10 to Salesforce, and changes in Salesforce back to Epicor 10. Both directions are separate sync products, configured independently, and this page shows what the shipped catalogue sets up for this pair.

  • Phase 1 · forward sync
  • Phase 2 · write-back
How Epicor 10 and Salesforce are connectedCommercient Sync Agent reads Epicor 10 into the Data Lake. CRMPro pushes from the Data Lake into Salesforce. TxDownloaderPro carries changes made in Salesforce back through the Data Lake to Epicor 10.Epicor 10your ERPData LakeCommercientSalesforceyour CRMSync AgentCRMProPhase 1 · forward syncPhase 2 · TxDownloaderPro write-back

In plain wordsRecords from Epicor 10 are pushed into Salesforce, and changes made in Salesforce are carried back to Epicor 10. Each direction is its own sync with its own configuration.

This page documents what the shipped catalogue sets up. For the commercial overview of the same pair — editions, licensing and how to buy it — Commercient publishes Epicor 10 to Salesforce integration on commercient.com .

Phase 1 — Epicor 10 to Salesforce

What you getRecords from Epicor 10 become user, accounts, contacts, Commercient Epicor 10 Customer Managed Custom Object, Commercient Epicor 10 Sales Rep Managed Custom Object, Opportunity, Opportunity line item, Order, Order product, Quote, Quote line item, Commercient Epicor 10 Ship To Managed Custom Object, Commercient Epicor 10 Item Master Managed Custom Object, Commercient Epicor 10 Item Warehouse Managed Custom Object, products, Commercient Epicor 10 Invoice Header Managed Custom Object, Commercient Epicor 10 Invoice Detail Managed Custom Object, Price book entry, Commercient Epicor 10 Sales Order Header Managed Custom Object, Commercient Epicor 10 Sales Order Detail Managed Custom Object in Salesforce. New records are created and existing ones updated.

GroupBusiness outcomeObjectsSource tables and views
Get UsersThe templates push user to Salesforce. New records are created, existing ones updated, and records removed in the ERP are deleted.user—
AccountIn addition to creating the Account record from your ERP customer records, Commercient syncs over the entire Accounting AR Customer record into a Commercient AR Customer object which is a Managed Custom Object (MCO). A lookup field is provided to lookup to the default AR Customer record MCO from the Account record. New records are created and existing ones updated; none are deleted.Account, Contact, Commercient Epicor 10 Customer Managed Custom Object, Commercient Epicor 10 Sales Rep Managed Custom Objectcustomers, customer contacts, sales reps
CRM Opportunity and LineThe templates push Opportunity, Opportunity line item to Salesforce. New records are created and existing ones updated; none are deleted.Opportunity, Opportunity line itemquote headers, quote lines
CRM Order and LineERP order header custom fields, order headers, quote header records data becomes Order, Order product in Salesforce. New records are created and existing ones updated; none are deleted.Order, Order productsales order headers, quote headers, sales order lines
CRM Quote and LineThe templates push Quote, Quote line item to Salesforce. New records are created and existing ones updated; none are deleted.Quote, Quote line itemquote headers, order entry headers, customers, quote lines
Customer Multi Ship AddressesIf you are using multiple ship to addresses for a given AR Customer in your ERP system then you will be able to see all the addresses inside the CRM Account screen in a Commercient Multi Ship To Address MCO related list. New records are created and existing ones updated; none are deleted.Commercient Epicor 10 Ship To Managed Custom Objectshipping addresses, customers
ProductERP Part, part warehouses data becomes Commercient Epicor 10 Item Master Managed Custom Object, Commercient Epicor 10 Item Warehouse Managed Custom Object, Product in Salesforce. New records are created and existing ones updated; none are deleted.Commercient Epicor 10 Item Master Managed Custom Object, Commercient Epicor 10 Item Warehouse Managed Custom Object, Productparts, part warehouse quantities
InvoiceBoth Open and Historical invoices are synchronized. Open invoice changes, such as a balance change, or a terms change are reflected in the CRM as they sync based on the frequency of the sync you have chosen (every hour, for example). New records are created and existing ones updated; none are deleted.Commercient Epicor 10 Invoice Header Managed Custom Object, Commercient Epicor 10 Invoice Detail Managed Custom Objectinvoice headers, invoice lines
PricebookERP Part data becomes Price book entry, Price book entry in Salesforce. New records are created and existing ones updated; none are deleted.Price book entryparts
Sales orderCommercient will sync the Sales Orders from the ERP Sales Order Entry module to the Commercient Sales Order Header (MCO) objects in CRM. In the CRM, customer service and sales people can visualize the status of the order such as on hold, backorder, forward order, scheduled for delivery, whether it has shipped, and completion status. New records are created and existing ones updated; none are deleted.Commercient Epicor 10 Sales Order Header Managed Custom Object, Commercient Epicor 10 Sales Order Detail Managed Custom Objectsales order headers, sales order lines

Destination objects

  • user
  • Account
  • Contact
  • Commercient Epicor 10 Customer Managed Custom Object
  • Commercient Epicor 10 Sales Rep Managed Custom Object
  • Opportunity
  • Opportunity line item
  • Order
  • Order product
  • Quote
  • Quote line item
  • Commercient Epicor 10 Ship To Managed Custom Object
  • Commercient Epicor 10 Item Master Managed Custom Object
  • Commercient Epicor 10 Item Warehouse Managed Custom Object
  • Product
  • Commercient Epicor 10 Invoice Header Managed Custom Object
  • Commercient Epicor 10 Invoice Detail Managed Custom Object
  • Price book entry
  • Commercient Epicor 10 Sales Order Header Managed Custom Object
  • Commercient Epicor 10 Sales Order Detail Managed Custom Object

Phase 2 — Salesforce back to Epicor 10

What you getChanges made in Salesforce to accounts, Customer, Commercient Epicor 10 Ship To Managed Custom Object, Ship to are carried back to Epicor 10.

ProcessWhat it deliversSource → destinationTemplatesOperations
Create or Update CustomerSalesfoce Update Account TO Epicor 10 Update CustomerAccount → Customer3create / update
Create Ship to AddressSalesforce Ship to to Epicor 10 Ship toCommercient Epicor 10 Ship To Managed Custom Object → Ship to1create

Objects moved

  • Account
  • Customer
  • Commercient Epicor 10 Ship To Managed Custom Object
  • Ship to

Setting up Epicor 10 and Salesforce from the CLI

One wizard stands the tenant up, and it is the same five steps for every pair: register, capture the server IP, connect the CRM, declare the ERP connector, then import and enable the sync processes. What changes between pairs is the CRM’s connection mode and the ERP’s connector type.

1. Register the tenant

Registration creates the account, emails a verification link, and — once the Data Lake is seeded — prints a once-only bootstrap API key valid for seven days. The three consent flags are the registrant’s own decision, and the server refuses start without all three.

# which instance types sign-up accepts - run this first and use Epicor 10's code below
$ dlake register erps

# the three consent flags are the registrant’s decision - ask before passing them
$ dlake register start --generate-password \
$   --email <email> --company "<Company Name>" --phone <tel> \
$   --instance-type <code from dlake register erps> \
$   --consent-crm-backup --consent-erp-backup --consent-phone

# after the human clicks the verification link: watch for the seed and catch the key
$ dlake register status --watch

# the bootstrap key expires in 7 days - mint a durable one while it is still valid
$ dlake admin create_api_key --keyName "<tenant>-setup" --expirationDays 90

2. Connect Salesforce and declare Epicor 10

Steps 3 to 5 of the wizard are admin-plane tools, they are safe to re-run, and the server enforces their order — attempt the CRM step before the server IP is captured and it answers 409 naming the step you skipped.

# the authoritative answer to where a registration got to - first call when resuming
$ dlake admin registration_state

# step 3: record the server IP (a prerequisite for the CRM step)
$ dlake admin registration_capture_server_ip --ipAddress <ip>

# step 4: the catalog lists every CRM with its authMode and the fields it needs
$ dlake admin registration_crm_catalog
$ dlake admin registration_crm_select --crmName Salesforce
# an OAuth CRM: the catalog’s callbackMode says which leg this one takes
$ dlake registration oauth --crm Salesforce
# this provider’s flow ends in a PIN, emailed by the complete call itself; the verb reads it hidden (or --pin-stdin)
$ dlake registration pin --crm Salesforce
# the connection is incomplete without this call, however healthy the rest looks
$ dlake registration action --crm Salesforce --action SalesforceSetup
$ dlake admin registration_crm_finalize

# step 5: the catalog lists the connector types and the fields each one needs
$ dlake admin registration_connector_catalog
$ dlake admin registration_connector_submit \
$   --connectorType <type from the catalog> --erpName <Epicor 10 code> --fields @fields.json
$ dlake admin registration_connector_provision
$ dlake admin registration_provisioning_status

3. Review and enable the Phase 1 processes

The shipped templates listed above are what crmpro_apply_template imports. Every one of them imports its process inactive, so an imported process does nothing until an operator activates it — read the process and its field mapping first, because an object with no mapped fields pushes nothing and records no error.

# the default-template catalog, and the mapping each template carries
$ dlake admin crmpro_templates --profile <tenant>

# what exists on the tenant now, and the master sync flag
$ dlake admin crmpro_list_processes --profile <tenant>
$ dlake admin crmpro_sync_status --profile <tenant>

# read a process and its field mapping BEFORE activating it
$ dlake admin crmpro_get_process --profile <tenant> --recordId <id>
$ dlake admin crmpro_field_mapping --profile <tenant> --recordId <id>

# turn the forward sync on
$ dlake admin crmpro_set_sync_enabled --profile <tenant> --enabled true

Processes run in a fixed order, and that order is a dependency order: a process that depends on another’s records sees them only once that process has run, so a parent flows on one run and its children on the next. The full order for this pair is on the Phase 1 page.

The wizard in full, including resuming a setup days later: Setting up an integration with dlake · Registering a new Data Lake · CRMPro (forward sync).

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Source on GitHub

This page is generated from the skill pages in the dlake CLI repository. Those pages are the authority; if they disagree with anything here, they are right.

Epicor 10 and Salesforce: common questions

Which way does data move between Epicor 10 and Salesforce?

Both ways, as two separate syncs. Phase 1 is CRMPro, the forward sync that pushes Epicor 10 records into Salesforce. Phase 2 is TxDownloaderPro, the write-back that carries changes made in Salesforce back to Epicor 10. They are configured independently, and a tenant can run either on its own.

What do Phase 1 and Phase 2 mean?

They are the two sync products the on-premises agent can run. Phase 1 is CommercientCRMPro, product 11, the forward sync from the source system into the CRM. Phase 2 is CommercientTxDownloaderPro, product 22, the write-back in the other direction. Registering a product says what to run; the Phase 1 and Phase 2 configuration says what it runs on.

What does the forward sync into Salesforce actually create?

The shipped catalogue carries 10 template groups for this pair: Get Users, Account, CRM Opportunity and Line, CRM Order and Line, CRM Quote and Line, Customer Multi Ship Addresses, Product, Invoice and 2 more. Each group sets up its own sync process, and the integration page says what each one delivers.

Which Salesforce objects does the forward sync write?

user, Account, Contact, Commercient Epicor 10 Customer Managed Custom Object, Commercient Epicor 10 Sales Rep Managed Custom Object, Opportunity, Opportunity line item, Order and 12 more. Those are the kinds of Salesforce record the shipped templates write for a Epicor 10 source; nothing else is written unless you add templates of your own.

Does the forward sync delete anything in the CRM?

Each template group carries its own insert, update and delete flags, and the integration page lists what each group does. Read a process with dlake admin crmpro_get_process before activating it.

What does the write-back from Salesforce create in Epicor 10?

The default set ships 2 processes for this pair: Create or Update Customer, Create Ship to Address. Each one takes a saved query against Salesforce, an inbound mapping document, and writes the result into Epicor 10.

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Which objects does the write-back move?

Account, Customer, Commercient Epicor 10 Ship To Managed Custom Object, Ship to. Those are the kinds of Salesforce record the shipped processes carry back to Epicor 10.

What does "Phase 2 ready" mean?

It means the tenant has at least one TxDownloaderPro process. Creating a process with txdownloaderpro_create_process is what flips a customer to Phase 2 ready; registering the product alone does not, because registering says what to run and the configuration says what it runs on.

How do I see the write-back processes and whether they are failing?

dlake admin txdownloaderpro_list_processes returns every Phase 2 process with its 30-day unresolved-error count, which is the same grid the portal shows. txdownloaderpro_get_process returns one process in its edit shape, including the query and both mapping documents.

How do I stop the two directions looping?

dlake admin txdownloaderpro_circular_sync_check takes a process id and names the CRM objects that also have an active Phase 1 configuration. Those are the objects where a write-back can be picked up again by the forward sync, so check it before activating a process on this pair.

Can an AI agent set this up?

Yes, over the admin control plane or the CLI — the same tools either way. The crmpro_* and txdownloaderpro_* tools cover listing, reading, creating and updating processes. They need a full-scope key that belongs to a user holding the Admin role, and every write is audited.

Where is the authoritative source for this pair?

The skill pages in the dlake CLI repository, which is where this page is generated from. The forward sync page is linked at the foot of the integration page, and the same text is readable in the terminal with dlake skills show.

Related

Every ERP and CRM integration · CRMPro (forward sync) · TxDownloaderPro (writeback sync) · AI agents & MCP · Salesforce integrations on commercient.com