Integration

GlobalShop and Zoho CRM

GlobalShop to Zoho CRM. Both directions are separate sync products, configured independently, and this page shows what the shipped catalogue sets up for this pair.

  • Phase 1 · forward sync
  • No Phase 2 for this pair
How GlobalShop and Zoho CRM are connectedCommercient Sync Agent reads GlobalShop into the Data Lake and CRMPro pushes from the Data Lake into Zoho CRM. No write-back from Zoho CRM to GlobalShop ships for this pair.GlobalShopyour ERPData LakeCommercientZoho CRMyour CRMSync AgentCRMProPhase 1 · forward syncPhase 2 · no write-back shipped for this pair

In plain wordsRecords from GlobalShop are pushed into Zoho CRM. There is no shipped write-back in the other direction for this pair.

Phase 1 — GlobalShop to Zoho CRM

What you getRecords from GlobalShop become users, Commercient Global Shop terms object, Commercient Global Shop salesperson object, Accounts, Commercient Global Shop customer object, contacts, Commercient Global Shop shipping address object, products, Commercient Global Shop item master object, Commercient Global Shop sales order header object, Commercient Global Shop item list object, Commercient Global Shop sales order line object, Commercient Global Shop invoice header object, Commercient Global Shop invoice line object in Zoho CRM. New records are created and existing ones updated.

GroupBusiness outcomeObjectsSource tables and views
UsersThe templates push users to Zoho CRM. New records are created and existing ones updated; none are deleted.users—
Global Shop TermThe templates push Commercient Global Shop terms object to Zoho CRM. New records are created and existing ones updated; none are deleted.Commercient Global Shop terms objectAR terms
Global Shop SalespersonThe templates push Commercient Global Shop salesperson object to Zoho CRM. New records are created and existing ones updated; none are deleted.Commercient Global Shop salesperson objectsalespeople
AccountThe templates push Accounts to Zoho CRM. New records are created and existing ones updated; none are deleted.Accountscustomer master records, multiple shipping addresses
Global Shop CustomerThe templates push Commercient Global Shop customer object to Zoho CRM. New records are created and existing ones updated; none are deleted.Commercient Global Shop customer objectcustomer master records
ContactsThe templates push Contacts to Zoho CRM. New records are created and existing ones updated; none are deleted.Contactscontacts
Global Shop Ship toThe templates push Commercient Global Shop shipping address object to Zoho CRM. New records are created and existing ones updated; none are deleted.Commercient Global Shop shipping address objectmultiple shipping addresses
ProductsThe templates push Products to Zoho CRM. New records are created and existing ones updated; none are deleted.Productsinventory master items
Global Shop ItemThe templates push Commercient Global Shop item master object to Zoho CRM. New records are created and existing ones updated; none are deleted.Commercient Global Shop item master objectinventory master items
Global Shop Sales orderThe templates push Commercient Global Shop sales order header object to Zoho CRM. New records are created and existing ones updated; none are deleted.Commercient Global Shop sales order header objectorder headers
Global Shop Item listThe templates push Commercient Global Shop item list object to Zoho CRM. New records are created and existing ones updated; none are deleted.Commercient Global Shop item list objectitem master records
Global Shop Sales order lineThe templates push Commercient Global Shop sales order line object to Zoho CRM. New records are created and existing ones updated; none are deleted.Commercient Global Shop sales order line objectorder lines
Global Shop InvoiceThe templates push Commercient Global Shop invoice header object to Zoho CRM. New records are created and existing ones updated; none are deleted.Commercient Global Shop invoice header objectorder history headers
Global Shop invoice lineThe templates push Commercient Global Shop invoice line object to Zoho CRM. New records are created and existing ones updated; none are deleted.Commercient Global Shop invoice line objectorder history lines

Destination objects

  • users
  • Commercient Global Shop terms object
  • Commercient Global Shop salesperson object
  • Accounts
  • Commercient Global Shop customer object
  • Contacts
  • Commercient Global Shop shipping address object
  • Products
  • Commercient Global Shop item master object
  • Commercient Global Shop sales order header object
  • Commercient Global Shop item list object
  • Commercient Global Shop sales order line object
  • Commercient Global Shop invoice header object
  • Commercient Global Shop invoice line object

Phase 2 — Zoho CRM back to GlobalShop

Setting up GlobalShop and Zoho CRM from the CLI

One wizard stands the tenant up, and it is the same five steps for every pair: register, capture the server IP, connect the CRM, declare the ERP connector, then import and enable the sync processes. What changes between pairs is the CRM’s connection mode and the ERP’s connector type.

1. Register the tenant

Registration creates the account, emails a verification link, and — once the Data Lake is seeded — prints a once-only bootstrap API key valid for seven days. The three consent flags are the registrant’s own decision, and the server refuses start without all three.

# which instance types sign-up accepts - run this first and use GlobalShop's code below
$ dlake register erps

# the three consent flags are the registrant’s decision - ask before passing them
$ dlake register start --generate-password \
$   --email <email> --company "<Company Name>" --phone <tel> \
$   --instance-type <code from dlake register erps> \
$   --consent-crm-backup --consent-erp-backup --consent-phone

# after the human clicks the verification link: watch for the seed and catch the key
$ dlake register status --watch

# the bootstrap key expires in 7 days - mint a durable one while it is still valid
$ dlake admin create_api_key --keyName "<tenant>-setup" --expirationDays 90

2. Connect Zoho CRM and declare GlobalShop

Steps 3 to 5 of the wizard are admin-plane tools, they are safe to re-run, and the server enforces their order — attempt the CRM step before the server IP is captured and it answers 409 naming the step you skipped.

# the authoritative answer to where a registration got to - first call when resuming
$ dlake admin registration_state

# step 3: record the server IP (a prerequisite for the CRM step)
$ dlake admin registration_capture_server_ip --ipAddress <ip>

# step 4: the catalog lists every CRM with its authMode and the fields it needs
$ dlake admin registration_crm_catalog
$ dlake admin registration_crm_select --crmName <Crm>
# an OAuth CRM: the catalog’s callbackMode says which leg this one takes
$ dlake registration oauth --crm <Crm>
$ dlake admin registration_crm_finalize

# step 5: the catalog lists the connector types and the fields each one needs
$ dlake admin registration_connector_catalog
$ dlake admin registration_connector_submit \
$   --connectorType <type from the catalog> --erpName <GlobalShop code> --fields @fields.json
$ dlake admin registration_connector_provision
$ dlake admin registration_provisioning_status

3. Review and enable the Phase 1 processes

The shipped templates listed above are what crmpro_apply_template imports. Every one of them imports its process inactive, so an imported process does nothing until an operator activates it — read the process and its field mapping first, because an object with no mapped fields pushes nothing and records no error.

# the default-template catalog, and the mapping each template carries
$ dlake admin crmpro_templates --profile <tenant>

# what exists on the tenant now, and the master sync flag
$ dlake admin crmpro_list_processes --profile <tenant>
$ dlake admin crmpro_sync_status --profile <tenant>

# read a process and its field mapping BEFORE activating it
$ dlake admin crmpro_get_process --profile <tenant> --recordId <id>
$ dlake admin crmpro_field_mapping --profile <tenant> --recordId <id>

# turn the forward sync on
$ dlake admin crmpro_set_sync_enabled --profile <tenant> --enabled true

Processes run in a fixed order, and that order is a dependency order: a process that depends on another’s records sees them only once that process has run, so a parent flows on one run and its children on the next. The full order for this pair is on the Phase 1 page.

The wizard in full, including resuming a setup days later: Setting up an integration with dlake · Registering a new Data Lake · CRMPro (forward sync).

Source on GitHub

This page is generated from the skill pages in the dlake CLI repository. Those pages are the authority; if they disagree with anything here, they are right.

GlobalShop and Zoho CRM: common questions

Which way does data move between GlobalShop and Zoho CRM?

One way. Phase 1 (CRMPro) pushes GlobalShop records into Zoho CRM. The repository ships no TxDownloaderPro write-back for this pair, so there is no supported Phase 2 from Zoho CRM back to GlobalShop.

What do Phase 1 and Phase 2 mean?

They are the two sync products the on-premises agent can run. Phase 1 is CommercientCRMPro, product 11, the forward sync from the source system into the CRM. Phase 2 is CommercientTxDownloaderPro, product 22, the write-back in the other direction. Registering a product says what to run; the Phase 1 and Phase 2 configuration says what it runs on.

What does the forward sync into Zoho CRM actually create?

The shipped catalogue carries 14 template groups for this pair: Users, Global Shop Term, Global Shop Salesperson, Account, Global Shop Customer, Contacts, Global Shop Ship to, Products and 6 more. Each group sets up its own sync process, and the integration page says what each one delivers.

Which Zoho CRM objects does the forward sync write?

users, Commercient Global Shop terms object, Commercient Global Shop salesperson object, Accounts, Commercient Global Shop customer object, Contacts, Commercient Global Shop shipping address object, Products and 6 more. Those are the kinds of Zoho CRM record the shipped templates write for a GlobalShop source; nothing else is written unless you add templates of your own.

Does the forward sync delete anything in the CRM?

No. Every shipped group for this pair creates new records and updates existing ones; none are deleted.

Is there a write-back from Zoho CRM to GlobalShop?

No. The repository ships no TxDownloaderPro page for Zoho CRM into GlobalShop, so changes made in Zoho CRM are not carried back to GlobalShop by a supported process. Only the Phase 1 forward sync exists for this pair.

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Can an AI agent set this up?

Yes, over the admin control plane or the CLI — the same tools either way. The crmpro_* tools cover listing, reading, creating and updating processes. They need a full-scope key that belongs to a user holding the Admin role, and every write is audited.

Where is the authoritative source for this pair?

The skill pages in the dlake CLI repository, which is where this page is generated from. The forward sync page is linked at the foot of the integration page, and the same text is readable in the terminal with dlake skills show.

Related

Every ERP and CRM integration · CRMPro (forward sync) · TxDownloaderPro (writeback sync) · AI agents & MCP · Zoho CRM integrations on commercient.com