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CRMPro → Salesforce — Traverse 11: what the shipped templates set up

This is the capability summary the dlake CLI repository publishes; whitelisted customers fetch the operational skill with "dlake admin get_skill dlake-crmpro-salesforce/erps/traverse-11". It extends the dlake-crmpro-salesforce skill, which holds what is true whatever the source ERP. Both directions for this pair are summarised at /integrations/traverse-11-salesforce/.

CRMPro → Salesforce — Traverse 11: what the shipped templates set up

This is a capability summary, not an operating guide. To receive the operational skill you must be a registered, whitelisted Commercient customer. Whitelisted customers fetch it with dlake admin get_skill dlake-crmpro-salesforce/erps/traverse-11 (or list_skills) against the Commercient admin plane. Existing customers who need access or help: contact support@commercient.com. New customers: contact sales@commercient.com to become a customer and be whitelisted.

dlake-crmpro is the parent skill and the authority for everything general: the CRMPro tools, process configuration and field list, the sync history, how source data is selected, and what a run that finds nothing does. Read it first; this page does not repeat it. dlake-crmpro-salesforce is the destination skill this page is a child of, and the authority for the Salesforce conventions that hold across every ERP: read it first, then come back here for what this source’s own templates set. This page grows as the catalogue does.

1. What the templates deliver

GroupBusiness outcomeObjectsSource tables and views
Get UsersThe templates push users to Salesforce. New records are created, existing ones updated, and records removed in the ERP are deleted.users—
AccountIn addition to creating the Account record from your ERP customer records, Commercient syncs over the entire Accounting AR Customer record into a Commercient AR Customer object which is a Managed Custom Object (MCO). A lookup field is provided to lookup to the default AR Customer record MCO from the Account record. New records are created and existing ones updated; none are deleted.Account, Commercient AR Customer Managed Custom Object, Commercient AR Salesperson Managed Custom Objectcustomers, customer shipping addresses, sales reps
Customer Multi Ship AddressesIf you are using multiple ship to addresses for a given AR Customer in your ERP system then you will be able to see all the addresses inside the CRM Account screen in a Commercient Multi Ship To Address MCO related list. New records are created and existing ones updated; none are deleted.Commercient AR Shipping Address Managed Custom Objectcustomer shipping addresses, customers
InvoiceBoth Open and Historical invoices are synchronized. Open invoice changes, such as a balance change, or a terms change are reflected in the CRM as they sync based on the frequency of the sync you have chosen (every hour, for example). New records are created and existing ones updated; none are deleted.Commercient AR Open Invoice Managed Custom Objectopen AR invoices
Invoice History HeadersInvoice line item details are synced in their entirety to the Commercient Invoice Details MCO or the Invoice History Details MCO based on your ERP system functionality. New records are created and existing ones updated; none are deleted.Commercient AR History Detail Managed Custom Object, Commercient AR History Header Managed Custom ObjectAR history lines, AR history headers, customers
OpportunityThe templates push Commercient Quote Header Managed Custom Object to Salesforce. New records are created and existing ones updated; none are deleted.Commercient Quote Header Managed Custom Objectprocess configuration, sales order transaction headers, customers, sales order transaction lines (Traverse 11 table), sales order transaction headers (Traverse 11 table)
Quote line numberThe templates push Commercient Quote Detail Managed Custom Object to Salesforce. New records are created and existing ones updated; none are deleted.Commercient Quote Detail Managed Custom Objectsales order transaction lines, sales order transaction headers
Sales orderCommercient will sync the Sales Orders from the ERP Sales Order Entry module to the Commercient Sales Order Header (MCO) objects in CRM. In the CRM, customer service and sales people can visualize the status of the order such as on hold, backorder, forward order, scheduled for delivery, whether it has shipped, and completion status. New records are created and existing ones updated; none are deleted.Commercient Sales Order Transaction Header Managed Custom Object, Commercient Sales Order Transaction Detail Managed Custom Objectsales order transaction headers (Traverse 11 table), customers, sales order transaction lines (Traverse 11 table)

2. The process rows the templates create

Each template’s setup writes one process configuration row. These are the values it sets; a column the inserts never set is not listed.

Display nameDestination objectMatching keyRun sequence
GET USERusers—0
Traverse AccountAccountCommercient AR customer code1
Traverse SalespersonCommercient AR Salesperson Managed Custom ObjectExternal key (custom field)1
Traverse CustomerCommercient AR Customer Managed Custom ObjectCommercient customer identifier2
Traverse Customer Reverse LookupAccountCommercient AR customer code3
Traverse Shipping addressCommercient AR Shipping Address Managed Custom ObjectCommercient external key (package 7)4
Traverse Sales order transaction HeaderCommercient Sales Order Transaction Header Managed Custom ObjectCommercient transaction identifier5
Traverse Sales order transaction DetailsCommercient Sales Order Transaction Detail Managed Custom ObjectCommercient external key (package 7)6
Traverse AR open invoiceCommercient AR Open Invoice Managed Custom ObjectCommercient counter7
Traverse AR history HeaderCommercient AR History Header Managed Custom ObjectCommercient external key (package 7)8
Traverse AR history DetailsCommercient AR History Detail Managed Custom ObjectCommercient external key (package 7)9
Traverse Quote HeaderCommercient Quote Header Managed Custom ObjectExternal key (custom field)11
Traverse Quote DetailsCommercient Quote Detail Managed Custom ObjectExternal key (custom field)12

Every one of these inserts the active setting as 0, so an imported process is inactive until an operator activates it.

3. The views

“Change detection” names which of the three kinds dlake-crmpro defines the view’s own filter makes it; where a view’s shape is not one of those three the column is left empty and the view’s own filter is the authority.

ViewChange detectionSource tables
account feedinsert + updatecustomers, customer shipping addresses
salesperson feedinsert + updatesales reps
customer feedinsert + updatecustomers
customer account lookup feedinsert + updatecustomers
shipping address feedinsert + updatecustomer shipping addresses, customers
sales order transaction header feedinsert + updatesales order transaction headers (Traverse 11 table), customers
sales order transaction detail feedinsert + updatesales order transaction lines (Traverse 11 table), sales order transaction headers (Traverse 11 table)
AR open invoice feedinsert + updateopen AR invoices
AR history header feedinsert + updateAR history headers, customers
AR history detail feedinsert + updateAR history lines, AR history headers
quote header feedinsert + updateprocess configuration, sales order transaction headers, customers, sales order transaction lines (Traverse 11 table)
quote line feedinsert + updatesales order transaction lines, sales order transaction headers

4. Order of work

The templates set run sequence from 0 to 12. A run processes active rows in ascending run sequence, which is the order the templates put them in:

  • 0 — GET USER
  • 1 — Traverse Account, Traverse Salesperson
  • 2 — Traverse Customer
  • 3 — Traverse Customer Reverse Lookup
  • 4 — Traverse Shipping address
  • 5 — Traverse Sales order transaction Header
  • 6 — Traverse Sales order transaction Details
  • 7 — Traverse AR open invoice
  • 8 — Traverse AR history Header
  • 9 — Traverse AR history Details
  • 11 — Traverse Quote Header
  • 12 — Traverse Quote Details

Several of these rows share a run sequence value: each template group carries its own numbering, so give the imported processes an order across the whole set rather than taking the template values as one.

These views read another process’s sync output, which is what makes the order a dependency order: the row appears in the view only once the process that writes that sync output has run, so a parent flows on one run and its children on the next.

  • account feed reads user sync output, salesperson sync output
  • customer account lookup feed reads customer sync output
  • customer feed reads account sync output
  • shipping address feed reads account sync output, customer sync output
  • AR open invoice feed reads account sync output; no template in this set writes
  • AR history detail feed reads AR history header sync output, AR history header sync output (generic name); no template in this set writes AR history header sync output (generic name)
  • AR history header feed reads account sync output, customer sync output, sales order transaction header sync output
  • quote header feed reads account sync output, customer sync output, sales order transaction header sync output, sales order transaction detail sync output; no template in this set writes
  • quote line feed reads quote header sync output
  • sales order transaction header feed reads account sync output, customer sync output
  • sales order transaction detail feed reads sales order transaction header sync output; no template in this set writes

5. Field mapping

Each template carries its intended mapping in field mapping.

TemplateObjectMapped fieldsFirst ERP → Salesforce pairs
Traverse AccountAccount14Customer identifier → Commercient AR customer code, Customer name → Name, Address 1,Address 2 → Billing street, City → Billing city, Region → Billing state
Traverse SalespersonCommercient AR Salesperson Managed Custom Object29Sales rep identifier → External key (custom field), Name → Name, Address 1 → Address 1, Address 2 → Address 2, City → City
Traverse CustomerCommercient AR Customer Managed Custom Object66Customer identifier → Commercient customer identifier, Customer name → Name, Account type → Account type, Address 1 → Address 1, Address 2 → Address 2
Traverse Customer Reverse LookupAccount2Customer identifier → Commercient AR customer code, the linked Salesforce record → Traverse customer record (custom field)
Traverse Shipping addressCommercient AR Shipping Address Managed Custom Object26Customer identifier,Ship to identifier → Commercient external key (package 7), Customer identifier,Ship to identifier → Name, Customer identifier → Customer identifier, Ship to identifier → Ship to identifier, Shipping name → Shipping name
Traverse Sales order transaction HeaderCommercient Sales Order Transaction Header Managed Custom Object77Transaction identifier → Commercient transaction identifier, Name → Commercient name, Transaction type → Commercient transaction type, Batch identifier → Commercient batch identifier, Location identifier → Commercient location identifier
Traverse Sales order transaction DetailsCommercient Sales Order Transaction Detail Managed Custom Object74Transaction identifier,Entry number → Commercient external key (package 7), Transaction identifier,Entry number → Commercient name, Transaction identifier → Commercient transaction identifier, Entry number → Commercient entry number, Item job → Commercient item job
Traverse AR open invoiceCommercient AR Open Invoice Managed Custom Object31Counter → Commercient counter, Name → Name, Customer identifier → Customer identifier, Invoice number → Invoice number, Record type → Record type
Traverse AR history HeaderCommercient AR History Header Managed Custom Object98Transaction identifier, Posting run → Commercient external key (package 7), Transaction identifier, Posting run → Commercient name, Posting run → Commercient posting run, Transaction identifier → Commercient transaction identifier, Transaction type → Commercient transaction type
Traverse AR history DetailsCommercient AR History Detail Managed Custom Object80Transaction identifier → Commercient transaction identifier, Entry number → Commercient entry number, Posting run → Commercient posting run, Item job → Commercient item job, Warehouse identifier → Commercient warehouse identifier
Traverse Quote HeaderCommercient Quote Header Managed Custom Object77Transaction identifier → External key (custom field), Transaction identifier → Name, Transaction type → Transaction type, Transaction type → Transaction type name, Batch identifier → Batch identifier
Traverse Quote DetailsCommercient Quote Detail Managed Custom Object74Transaction identifier, Entry number → External key (custom field), Transaction identifier, Entry number → Name, Transaction identifier → Transaction identifier, Entry number → Entry number, Item job → Item job

6. Community templates

The catalogue carries 65 community templates for this pair. A community template is authored in a tenant rather than shipped with the product, and it imports the same way as any other. Its own names, notes, field mapping and SQL are tenant content, so what this section states is what the set amounts to: how many templates there are, what they default to doing, which destination objects they write and which groups they fall in. They are not part of the shipped set described above.

  • Templates: 65
  • Default operations: insert on 65, update on 65, delete on 65
  • Marked as circular sync: 2
  • Licence groups they span: 14
  • Destination objects: Account, Commercient AR Customer Managed Custom Object, Commercient AR History Detail Managed Custom Object, Commercient AR History Header Managed Custom Object, Commercient AR Open Invoice Managed Custom Object, Commercient AR Shipping Address Managed Custom Object, Commercient Sales Order Transaction Detail Managed Custom Object, Commercient Sales Order Transaction Header Managed Custom Object, Commercient AR Salesperson Managed Custom Object, Contact, Order, Price book entry, Product, Commercient Account Matching Managed Custom Object, Commercient Contact Matching Managed Custom Object, Commercient Traverse 11 Account Matching Managed Custom Object, Commercient Quote Detail Managed Custom Object, Commercient Quote Header Managed Custom Object, Commercient Traverse Inventory Item Managed Custom Object, Commercient Traverse Item Warehouse Managed Custom Object, 3 more and 7 custom objects
  • Object display names: Traverse Account, Traverse AR history Details, Traverse AR history Header, Traverse AR open invoice, Traverse Customer, Traverse Customer Reverse Lookup, Traverse Shipping address, Traverse Sales order transaction Details, Traverse Sales order transaction Header, Traverse Salesperson, Traverse Contacts, Traverse Service Repair Orders Lines, 20 more and a further template
  • Template groups: Account, Product, Invoice, Customer Multi Ship Addresses, Opportunity, CRM Order and Line, Sales order, Invoice History Headers, Quote line number

7. Verifying

The detail of this section is part of the operational skill. Whitelisted customers fetch it with dlake admin get_skill dlake-crmpro-salesforce/erps/traverse-11.

8. Where this sits

dlake-crmpro is the general operating surface — the CRMPro tools, the setup and transaction tables, field mapping, and the source view contract that applies to every destination. This page adds what the shipped Traverse 11 → Salesforce templates set up. dlake-crmpro-salesforce is the destination skill this page sits under: its own text is the authority for the Salesforce conventions that hold across every ERP, and its ERP table lists this page alongside every sibling ERP page for this destination. For the extract leg that fills the source data, see dlake-normalsync; for the on-premises agent that runs it, dlake-syncagent; for the writeback leg, dlake-txdownloaderpro; for standing an integration up, dlake-integration-setup.

How to get started

  • Already a customer: the operational skill tells you how to connect, choose what to sync and run it. Fetch it with dlake admin get_skill dlake-crmpro-salesforce/erps/traverse-11, or ask support@commercient.com.
  • New to Commercient: contact sales@commercient.com. Becoming a customer includes registration and whitelisting, after which the operational skills and tools are available to you.